Shipping
I am currently only shipping within the UK. All orders are shipped with Royal Mail.
Large packages are sent special delivery, medium packages are sent 2nd Class Signed and small packages are sent as standard 1st Class.
If you are local to Newcastle upon Tyne and would like to collect your order from my studio, please state this in the comment box when you make your purchase and I will refund the shipping costs.
Returns
I really hope you love your order but if you’d like to return it, you can do so within 14 days of receiving it. Please let me know by email within 5 days of receiving it if you would like to return it and I will send you the return address.
Please note, garments can only be returned unworn and unwashed and totes and pencil cases must be unused. A full refund will be given, but I’m afraid I cannot reimburse postage costs.
Bespoke and made-to-measure items are non-refundable.
The email address to use to inform me of returning the item is: hello@scoutandrae.com